Registering

I registered for the DAV 5K last year. How do I bring back my information?
To improve the registration experience, we changed our software platform for the 2019 season. Your information from previous years will not be stored in the system. Next year, your information will be saved in our system. 

My company/employer would like to pay for multiple registration fees. Is this possible?
Absolutely! A DAV 5K team member can set up a discount code that your organization’s employees/colleagues can use to waive all or part of a registration fee. DAV will send an invoice to your employer for the registrations.

Can I register at the event?
Yes! Race day registration will begin at 7:00 am. You can pay by cash, check, or credit card. Please arrive early to avoid the lines.

Why does my bank account have pending charges to DAV?
If the “complete registration” or “donate” button was clicked more than once while making a payment, your account may have pending charges. However, only one charge will actually be processed and the remaining charges will be dropped. It takes some banks up to three days to remove incorrect pending charges. If you have a question about a charge, please contact your bank. They will be better able assist you with your account. If more than one charge was fully processed, please contact us at [email protected] or 859-442-3440 and we will be happy to refund you for incorrect charges.

My plans changed and I can't make it to the race. Can you mail my shirt?
We are unable to mail your race shirt if you do not attend the race. If you know ahead of time that you are unable to come on race day, we recommend asking a friend to pick up the shirt during Packet Pickup.

Can I get a refund for my registration fee(s)?
Registrations are non-refundable.

Teams

I registered as an individual but want to join a team. What should I do?
After registering, log into your account at dav5k.org. You will be able to change your team affiliation in the settings of your fundraising portal.  If you need assistance, please contact us at [email protected]

How is a team page different than an individual fundraising page?
As a team captain, you'll have access to a team page and an individual fundraising page. Your team page allows people to see your team name, team fundraising goal, team information, and team members. Use your individual fundraising page to recruit donations. Your fundraising efforts will count towards your overall team fundraising goal.

My company/employer would like to form a Corporate Team and pay the registration fees. Is this possible?
Of course! Contact the DAV 5K team at [email protected] to get started.

Can my team earn fundraising incentives?
The top fundraising team will receive special recognition, however our fundraising incentive program is for individual fundraisers only. As you reach fundraising milestones throughout the season, we’ll reward your progress with credits that can be redeemed in the DAV store.

Donations

Can I send my donation through the mail?
Yes, however we do not recommend sending cash in the mail.  Please mail checks to DAV National Headquarters, 3725 Alexandria Pike, Cold Spring, KY 41076 ATTN: DAV 5K Remittance Processing.  Be sure to note the participant name and DAV 5K Cincinnati on the memo field. 

I mailed a donation but don’t see it on my donor list.
Please allow up to three weeks for donations to be processed.

How do I make a donation to a specific participant or team?
Visit dav5k.org and click on the red donate button. On the donation page, search for the name of the participant. Click on the red donate button when prompted and complete the remaining steps to make your donation. 

Where does the money go?
Funds raised through the DAV 5K support DAV’s (Disabled American Veterans) mission of fulfilling our promises to the men and women who served. Just as America’s service members fought for us, DAV fights for them. DAV assists veterans by helping them gain access to the medical, financial and educational benefits they’ve earned along with connecting them to meaningful employment opportunities. All services are provided free of charge. Learn more about DAV’s programs and services at dav.org.

How can I see who has donated to me?
Visit dav5k.org and sign into your account. Click the dashboard button at the top of your screen to view all your donors. 

Fundraising

Is there a fundraising minimum to participate in this event?
There is no fundraising minimum to participant but we simply can’t do this without your help! We encourage all participants to reach out to family and friends and encourage them to support the event.

Does my registration fee count towards my fundraising total?
No, for tax reasons the registration fee is not included in your fundraising amount. Only donations made by you or made on your behalf are included in this total. If your plans change and you cannot attend the event, your registration fee cannot be changed to be counted as a donation.

What should I do if someone gives me cash or check in person?
Please mail donations to DAV National Headquarters at 3725 Alexandria Pike, Cold Spring, KY 41076, ATTN: Remittance Processing/DAV 5K. In order to ensure you receive credit for the donation, please note DAV 5K and the participant’s name in the memo field of the check. We will accept cash donations on race day but discourage sending cash in the mail.

Can I combine my fundraising dollars with another participant?
No, the incentive program is only for individual fundraising efforts and you cannot combine your progress with that of a family member or team member.

Is there a fundraising deadline?
All donations must be received by November 30, 2019, to qualify for DAV store credit. 

Race Day

How long is the course?
The DAV 5K is five kilometers (3.1 miles). We also have a 1 mile option. 

Can I participate with a stroller?
Yes! This event is for all ages. Children age five and under do not need to be registered to ride in a stroller.

Are bicycles permitted?
No. For safety reasons, we do not permit bicycles on the race course. You may participate with a handcycle or wheelchair. Please indicate when prompted during the registration process. 

Can my dog participate?
Only service-connected service dogs on leashes are welcome to participate in the DAV 5K.

What happens if it rains on race day?
We will hold all events rain, snow or shine! A race will only be canceled in extreme circumstances. If canceled, there will be no refunds.

 

 

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